A male Veteran holding his son watching a Veterans day parade.
Connecting with VA
Can My Client Receive Services through VA?

A person filling out a formIf eligible for VA healthcare, your Veteran client can benefit in several ways. Benefits include direct mental health care or access to VA resources and services that can support the care he or she receives in the community. The first step is finding out if the Veteran you are working with is eligible. From there you can choose to refer or find additional resources that can support the care that you are providing (for example, group treatments, specialty care, housing resources).

Generally, if someone has served 24 consecutive months of active duty service in the military, naval, or air service with an honorable or general under honorable condition discharge they may be eligible. In some cases their eligibility may be based on their income. There are some special conditions, such as:

  • Experienced MST (Military Sexual Trauma). All treatment for physical and mental health conditions related to MST is free. Veterans may be able to receive this free MST-related care even if they are not eligible for other VA care.
  • Reservists who serve on active duty establish veteran status and may be eligible for the full-range of VA benefits. In addition, reservists not activated may qualify for some VA benefits.
  • National Guard members can establish eligibility for VA benefits if activated for federal service during a war (for example, serving in combat) or domestic emergency.
  • Veterans who served in combat, such as those who served in Operations Iraqi Freedom, Enduring Freedom, and New Dawn, since Nov. 11, 1998 are eligible to receive five years of enhanced enrollment eligibility for VA health care services (from the date of their military discharge/separation). This includes cost-free health care from VA for conditions that are possibly related to combat service. For more information go to the VA's Health Benefits website.
symbol Determining Eligibility Status Symbol
Determining the eligibility status and possible co-payment information for a Veteran can be complicated. Because of this we strongly suggest encouraging your client to apply for enrollment even if you feel he or she may not be eligible.

Who should I or the Veteran contact with questions about enrollment in VA Healthcare?

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Download a Handout for Your Client on Enrolling
in VA Healthcare

" For any specific questions contact the Enrollment Coordinator at your local VA health care facility or call
(877) 222-VETS (8387)
M-F 8am-8pm EST."