A male Service Member hugging his baby while smiling at his wife.
Connecting with VA
How do I Communicate with VA?

If your client has been seen or is currently being seen for services at a VA Medical Center, it may be helpful to:

  • obtain medical records about your client's treatment at the VA
  • speak directly to the VA care provider familiar with your client
symbol Obtaining Medical Records Symbol

If you have spoken with your client and feel it would be helpful in treatment to review his or her medical records, you should contact the Release of Information (ROI) office at the VA facility from which your client receives or has received services. The individuals working in this office will be able to tell you what information they will need to be able to release the Veteran's medical records.

To reach the Release of Information office, you can call your local VA Medical Center directly and ask the operator to connect you to the Release of Information Office.

symbol Speaking with a VA Provider Symbol

If you would like to speak directly to a care provider within the VA Medical Center, you, along with your client, can complete a third party release of information form, VA Form 10-5345 and provide that to the VA clinician. The form will then be given to medical records and the VA provider will be able to communicate with you regarding the Veteran's care within the scope of what is outlined in the release of information form.

If you have concerns regarding what information you can share, what information the VA provider can obtain regarding your treatment of a Veteran, or other questions regarding privacy of Veteran information, you can call the privacy officer, at your local VA Medical Center, who can address your questions and concerns. Use the VA program locator to find and contact your local VA Medical Center and ask the operator to connect you to the privacy officer.

For further information please read the Notice of Privacy Practices.